Technical support services to ensure that the user can use products correctly; clients can solve the various problems through technical support systerm. We can guide our clients for operating by phone, remote assistance or spot operation.
Online QA Services：
In order to be more active, more timely and more convenient to provide the services of the enterprise, we provide a dedicated online answer
service platform, which help customer enjoy the online service at any time.
Site Assistance Service：
When our clients can not solve their operation problems, we will provide the on-site assistance service to help them handle with issues like application troubleshooting or system reinstallation. The customer service staff should fill the "site operation form",and write down the faults phenomenon and some elimination methods. And tell the clients the announcements,and finally, clients should sign for conformation after the operation.
Customer Care Service：
We have a better understanding of our customer's needs and make the resonable management for our relationship, we will pay the return visit for our customers by phone and fax,for knowing about the recently using conditions and make the relevant adjustments marks according to the condition.